Generated by All in One SEO v4.9.4.1, this is an llms.txt file, used by LLMs to index the site. # Canopy IT Solutions A personalized approach to managing your technology ## Sitemaps - [XML Sitemap](https://canopyit.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Our Blog](https://canopyit.com/blog/) - [Why Your External Monitor Won't Display - Quick Fixes](https://canopyit.com/why-your-external-monitor-wont-display-quick-fixes/) - No matter the monitor issue, the cause is often something you can fix with basic troubleshooting. Here are some quick checks to get your display working again. - [Why Your Printer Isn't Showing Up on the Network](https://canopyit.com/why-your-printer-isnt-showing-up-on-the-network/) - Printer issues are a frustrating but common topic in the business world. In most cases it's an easy fix, so here's some steps to follow before contacting IT. - [How to Recover Deleted Files in Google Drive](https://canopyit.com/how-to-recover-deleted-files-in-google-drive/) - Did you recently delete a file in Google Drive only to realize after that it was important? No need to worry, there are plenty of options for recovery! - [How to Extend Outlook Storage in Microsoft 365](https://canopyit.com/how-to-extend-outlook-storage-in-microsoft-365/) - As email data builds, mailbox storage in Outlook becomes a bottleneck. Fortunately, Microsoft offers several licenses and paths to increase storage. - [How to Encrypt Emails in the New Microsoft Outlook](https://canopyit.com/how-to-encrypt-emails-in-the-new-microsoft-outlook/) - Outlook's new UI brings a new process to encrypt emails. Here's how to do it in the new Outlook. - [No Audio or Video in Meetings? Try This First](https://canopyit.com/no-audio-or-video-in-meetings-try-this-first/) - There's nothing more frustrating than joining a call with audio/video issues. Try these simple troubleshooting steps for Zoom, Microsoft Teams, and Google Meet. - [How to Fix File Explorer Without Reinstalling Windows](https://canopyit.com/how-to-fix-file-explorer-without-reinstalling-windows/) - Windows File Explorer is one of the most-used tools on PC, and when it acts up you're likely to have a bad day. Here's some steps to get up and rolling again. - [How Multi-Factor Authentication Reduces Business Risk](https://canopyit.com/how-multi-factor-authentication-reduces-business-risk/) - In the modern business, passwords are no longer enough to keep your business safe. That's where multi-factor authentication (MFA) comes in. - [End-of-Life IT Infrastructure: What it Means and How to Protect Your Business](https://canopyit.com/end-of-life-it-infrastructure-what-it-means-and-how-to-protect-your-business/) - If your company is still running outdated software or hardware, you're not just behind the times, you're at risk. - [Why You Should Migrate Away from On-Prem Domain Controllers](https://canopyit.com/why-you-should-migrate-away-from-on-prem-domain-controllers/) - Moving from domain controllers to Entra ID not only removes the need for physical servers, but also changes how identity, access, and security are handled. - [Why You Should Disable AirDrop (And How to Do It)](https://canopyit.com/why-you-should-disable-airdrop-and-how-to-do-it/) - AirDrop makes it incredibly convenient to send and receive files, but it can also create risks if left open. Here's how to restrict it to prevent attacks. - [PC Boots But No Display? Here's How to Fix It](https://canopyit.com/pc-boots-but-no-display-heres-how-to-fix-it/) - You power on your Windows computer, log in, and the screen stays black. Here are a few simple steps to try before throwing your computer off the balcony. - [How to Update to Windows 11](https://canopyit.com/how-to-update-to-windows-11/) - Microsoft has announced that support for Windows 10 will end on October 14, 2025. Follow these easy steps to update your device to Windows 11! - [Slow Computer? Here's How to Troubleshoot Before Calling Us](https://canopyit.com/slow-computer-heres-how-to-troubleshoot-before-calling-us/) - If your computer is running slower than usual, here's a few quick tips you can try that might just speed things up. - [Your Windows PC Has Been Infected... Or Has It?](https://canopyit.com/your-windows-pc-has-been-infected-or-has-it/) - If you encounter a pop-up that states "Your Windows PC Has Been Infected... Contact Microsoft for Support", it's likely a tech support scam. Here's how to handle this scam if you ever come across it. - [How to Check if a Link is Phishy](https://canopyit.com/how-to-check-if-a-link-is-phishy/) - Recognizing whether a link is safe or not can be tricky, but with the right tools and awareness, you can significantly reduce the risk of getting attacked. - [How to Fix Your Chromecast Session Freezing in Chrome](https://canopyit.com/how-to-fix-your-chromecast-session-freezing-in-chrome/) - Have you ever tried casting your screen in Google Chrome, only to find that the image is unresponsive? Well you're not alone. Many users encounter an issue where their Chromecast session appears to start correctly but then refuses to update after the first frame. Restarting the casting session doesn't seem to fix the issue on - [How To Use Scan to Email After Google Disabled LSAs](https://canopyit.com/how-to-use-scan-to-email-after-google-disabled-lsas/) - In this post, we will walk you through how to set up App Passwords so you can continue using scan to email on a Gmail account. - [Where's My BitLocker Recovery Key](https://canopyit.com/wheres-my-bitlocker-recovery-key/) - Help, I'm Locked out of My Account! BitLocker is a powerful feature built into Microsoft Windows that helps easily secure your data. It does this by encrypting your entire drive, making it unreadable to unauthorized users. However, if you misplace your recovery key or forget to write it down in a secure location you can - [Say Goodbye to Auto-Playing Thumbnails in Google Workspace](https://canopyit.com/say-goodbye-to-auto-playing-thumbnails-in-google-workspace/) - By turning off auto-play for video thumbnails, you’re making it easier for students to stay focused while still having access to educational content. - [Your single-use code is...](https://canopyit.com/your-single-use-code-is/) - If you are a Microsoft 365 business or school user and you receive an unexpected message with the subject line "Your single-use code" and body "Hi We received your request for a single-use code to use with your Microsoft account. Your single-use code is: XXXXXXXX", it likely there is a personal Microsoft account with - [How to read the Google Chrome browsing history file](https://canopyit.com/how-to-read-the-google-chrome-browsing-history-file/) - Obtain a copy of the History file. It is located in C:\Users\\AppData\Local\Google\Chrome\User Data\Default (Windows) /Users//Library/Application Support/Google/Chrome/Default (Mac)Download the sqlite3 from https://www.sqlite.org/index.htmlCopy the sqlite3 app into the same folder as the History fileOpen a command prompt or terminal windowChange directory to the folder containing the History file and sqlite3Run sqlite3 At the sqlite> prompt, type .open history - [Microsoft Teams Microphone issue on Lenovo Laptops](https://canopyit.com/microsoft-teams-microphone-issue-on-lenovo-chromebooks/) - When using Microsoft Teams, if the microphone picks up your voice when you speak directly into it, but does not when you are speaking in the microphone’s peripheral areas, we have a potential solution. For issues related to omni-directional mics. Example: mic cuts out when users turn their head away from laptop Right-click on the - [Handy Adtran Switch Commands](https://canopyit.com/handy-adtran-switch-commands/) - Some of our favorite commands to use on the Adtran NetVanta 1238, 1550 etc switches and routers show mac address-table - shows the MAC address, VLAN ID, and port for each device in the table. no events - turns off the console logging while you are using command line show interface realtime - - [When Chromebook printing does not work...](https://canopyit.com/chromebook-printing-does-not-work/) - A few troubleshooting tips when chrome devices do not print These settings can be adjusted in the Google Admin Console. Navigate to Devices -> Chrome -> Printers Make sure the IP address of the printer is static and did not changeIn the Host field, use the printer IP address (instead of the hostname)Change protocol LPD - [Configuring Printers for Chromebooks using Google Admin](https://canopyit.com/configuring-printers-for-chromebooks-using-google-admin/) - Log into the Google Admin Console admin.google.com Navigate to Devices -> Chrome -> Printers Select the organizational unit containing the users you would like to have access to the printer/copier In the bottom right-hand corner of the window hover your cursor over the plus symbol and select the button with the printer icon on it - [How to Transpose Spreadsheets (i.e. swap rows and columns)](https://canopyit.com/transpose-spreadsheets/) - If you want to switch your spreadsheet columns to rows, and rows to columns, there is an easy way. 1. Create a new sheet in your workbook. Name it “Destination” 2. In the original sheet, highlight the a Highlight the section you would like to transpose 3. Mouse over any of - [How to Recover Missing Network Adapters when they do not appear in ipconfig](https://canopyit.com/network-adapter-missing/) - Symptom: All network adapters are missing from Windows Network Properties and do not appear when running ipconfig, but they still appear in Device Manager Possible Solution: Netsh winsock reset. Executing this command will default network settings. After running this command, custom network settings such as static IP addresses and VPNs will likely need to be - [Google Apps for Students ](https://canopyit.com/google-apps-students/) - Some great Google resources for students and teachers: Google PublicData – global statistics https://www.google.com/publicdata/directory Easy Bibliography https://www.easybib.com Compose Music online httpss://flat.io/en Google CulturalInstitute httpss://www.google.com/culturalinstitute/home Art projects Historic moments World Wonders Google Cardboard https://www.google.com/get/cardboard/ Google Sky – View celestial objects www.google.com/sky Google Flight Simulator httpss://support.google.com/earth/answer/148089?hl=en - [How to Restrict Email in Office 365](https://canopyit.com/restrict-email-office-365/) - This is a popular request from our academic customers - How can we restrict student email accounts so they cannot send or receive outside of the organization? Here are the steps we use for Office 365: How to Restrict Email Delivery in Office365 Note: In this example, we will restrict email for a group so - [How to Restrict Email in Google Apps](https://canopyit.com/restrict-email-google-apps/) - This is a popular request from our academic customers - How can we restrict student email accounts so they cannot send or receive outside of the organization? Here are the steps we use for Google Apps: How to Restrict Email Delivery in Google Apps Note: Similar to other email security settings, the email delivery restrictions apply to - [iPad Date & Time Not Correct](https://canopyit.com/ipad-date-time-correct/) - We ran into this the other day and this is what worked for us... A customer of ours was firing up their iPads for the first time as the school year was beginning. Once booted up, they were not able to access the Apple App Store, update their iOS, or use any web browser without - [Google Chrome Bookmarks File Location (Mac)](https://canopyit.com/google-chrome-bookmarks-file-location-mac/) - We ran into this the other day and this is what worked for us... We were in the process of assigning new laptops to teachers at a school and came across one user who was not able to see all their bookmarks once logged in to Google Chrome. Knowing that you can export/import Chrome bookmarks - [How to View a Computer's Serial Number From Windows](https://canopyit.com/view-computer-serial-number-windows-7/) - Sometimes finding the serial number on a Windows PC can be a challenge, especially if the computer is located in a dark corner under a desk or in a dusty location. There is an easier way. For Windows 7: Click on the Windows start orb (formerly the start button) In the window that says Search programs - [How To Wipe/Reset an iPad and Erase All Data](https://canopyit.com/wipereset-ipad-erase-data/) - We ran in to this the other day and this is what worked for us... As the end of the school year is fast approaching, many schools are working their way through iPad collection in order to get their devices ready for next year. Part of that process includes wiping/resetting and erasing all student data - [Sharing Calendars Using Office 365 OWA](https://canopyit.com/sharing-calendars-using-office-365-owa/) - We ran into this the other day, and this is what worked for us… We had a customer which wanted to share a specific calendar using Microsoft Office 365 Web Application. The calendar was created by a user which we were unable to track down the password for. Unfortunately, this meant we were not able - [Inserting Images in Google Slides Using Mobile Devices (iOS)](https://canopyit.com/inserting-images-google-slides-using-mobile-devices-ios/) - We ran into this the other day, and this is what worked for us... We had a teacher with students who were not able to add pictures to their slides while using Google Slides on the iPad mobile device. We found there was no option for adding pictures which were saved on the device nor - [Hennepin County Child Maltreatment Report - Unable to Download Form](https://canopyit.com/hennepin-county-child-maltreatment-report-unable-download-form/) - We ran into this the other day, and this is what worked for us… We were working with a school (all Apple environment) which was attempting to download the “Suspected Child Maltreatment Report” from the Hennepin County Child Protection Services website. In this specific instance, we were attempting to download the form in order to - [MCA Test Preparation Confirmation](https://canopyit.com/mca-test-preparation-confirmation/) - We ran in to this the other day, and this is what worked for us… We were working our way through a computer lab in preparation for MCA state testing and found ourselves looking for a way to check our work to make sure the preparations had worked appropriately. Pearson has a default user you - [OS X Keychain Password Prompts](https://canopyit.com/mac-os-x-continuous-keychain-prompts/) - We ran in to this the other day, and this is what worked for us... A few users were being constantly prompted with "OS X wants to use the "Local Items" keychain" requiring them to enter their keychain password. This created an issue as the password being prompted for was associated with the original user ## Pages - [Canopy IT Solutions](https://canopyit.com/) - Canopy IT Solutions was founded in 2013. At Canopy IT, we take personal pride in the quality of our work and the systems we have in place to service your business. Information technology is critical to any business, and we strive to support your business with flawless execution, reliable operations, and proactive management. - [Home](https://canopyit.com/home/) - Canopy IT Solutions is your technical planning and support provider in Minneapolis and its surrounding suburbs - [For Education](https://canopyit.com/for-education/) - [For Businesses](https://canopyit.com/for-businesses/) - [Sample Page](https://canopyit.com/sample-page/) - This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I'm a bike messenger - [Case Studies](https://canopyit.com/case-studies/) - Nativity of Our Lord School – Wireless Network More case studies coming soon - [About us](https://canopyit.com/aboutus/) - We are a full-service IT company that supports schools and small businesses. Bringing Excellence to IT We take personal pride in the quality of our work and the systems we have in place to service your business. Information technology is critical to any business, and we strive to support your business with flawless execution, reliable - [Thank You](https://canopyit.com/email-submitted/) - You're contact form has been submitted. Click here to return to the home page. ## My Templates - [Elementor Loop Item #1659](https://canopyit.com/?elementor_library=elementor-loop-item) - [Default Kit](https://canopyit.com/?elementor_library=default-kit) ## Testimonials - [Tim Dornfeld, Risen Christ School](https://canopyit.com/testimonial/tim-dornfeld-risen-christ-school/) - Canopy IT Solutions has helped us map our network so that for the first time since I have been at the school I have a visual guide to how the network is set up and fits together. During his regular visits to the school, Bob has worked well with our teachers and other staff on - [Robb Espinosa, Rational Energies, Inc.](https://canopyit.com/testimonial/81/) - We have been working with Canopy IT Solutions for several years. They have helped us to develop and maintain our IT systems at all of our locations including telecommunications, network servers, security cameras, etc. They seem to always be available no matter who is calling, what time they are calling at, and from what location - [Michael J. DeSisto, Supervisor Business Systems](https://canopyit.com/testimonial/client-testimonial-test-2/) - Canopy IT Solutions has been an incredible asset to call upon to add value to our customer projects. Their attention to detail, customer focus, and superb communication & follow-through have been positively commented on by customers and internal stakeholders alike. They also bring a level of experience, professionalism and methodology to their projects that allows - [Paula Yarnes, Christian Heritage Academy](https://canopyit.com/testimonial/paula-yarnes-christian-heritage-academy/) - Canopy IT Solutions is patient, focused and a great steward of our time and funds. They always find a solution, and they communicate extremely well with our technologically savvy staff and our not so-technologically savvy staff! They are thorough and ensure all of our needs are being met. We don't know what we would do ## Categories - [Windows 10](https://canopyit.com/category/uncategorized/) - [Schools](https://canopyit.com/category/schools/) - [Technology](https://canopyit.com/category/technology/) - [Google](https://canopyit.com/category/google/) - [Featured](https://canopyit.com/category/featured/) - For featured posts ## Tags - [Apple](https://canopyit.com/tag/apple/) - [Excel](https://canopyit.com/tag/excel/) - [Swap](https://canopyit.com/tag/swap/) - [Transpose](https://canopyit.com/tag/transpose/) - [BitLocker](https://canopyit.com/tag/bitlocker/) - [Microsoft](https://canopyit.com/tag/microsoft/) - [Recovery Key](https://canopyit.com/tag/recovery-key/) - [BitLocker Recovery Key](https://canopyit.com/tag/bitlocker-recovery-key/) - [work or school account](https://canopyit.com/tag/work-or-school-account/) - [Windows](https://canopyit.com/tag/windows/) - [System Reset](https://canopyit.com/tag/system-reset/) - [Bit Locker](https://canopyit.com/tag/bit-locker/) - [Google](https://canopyit.com/tag/google/) - [LSA](https://canopyit.com/tag/lsa/) - [App Password](https://canopyit.com/tag/app-password/) - [2SV](https://canopyit.com/tag/2sv/) - [Scan to Email](https://canopyit.com/tag/scan-to-email/) - [Scan](https://canopyit.com/tag/scan/) - [Scanner](https://canopyit.com/tag/scanner/) - [Gmail](https://canopyit.com/tag/gmail/) - [Less Secure Apps](https://canopyit.com/tag/less-secure-apps/) - [SMTP](https://canopyit.com/tag/smtp/) - [SMTP Settings](https://canopyit.com/tag/smtp-settings/) - [465](https://canopyit.com/tag/465/) - [587](https://canopyit.com/tag/587/) - [Chrome](https://canopyit.com/tag/chrome/) - [Chromecast](https://canopyit.com/tag/chromecast/) - [H.264](https://canopyit.com/tag/h-264/) - [Casting](https://canopyit.com/tag/casting/) - [IT](https://canopyit.com/tag/it/) - [Link](https://canopyit.com/tag/link/) - [URL](https://canopyit.com/tag/url/) - [Phishing](https://canopyit.com/tag/phishing/) - [Infection](https://canopyit.com/tag/infection/) - [Malware](https://canopyit.com/tag/malware/) - [Pop-Up](https://canopyit.com/tag/pop-up/) - [Redirects](https://canopyit.com/tag/redirects/) - [Infected](https://canopyit.com/tag/infected/) - [Slow Computer](https://canopyit.com/tag/slow-computer/) - [Computer Speed](https://canopyit.com/tag/computer-speed/) - [File Cleanup](https://canopyit.com/tag/file-cleanup/) - [Troubleshoot](https://canopyit.com/tag/troubleshoot/) - [MacOS](https://canopyit.com/tag/macos/) - [Windows 11](https://canopyit.com/tag/windows-11/) - [Update](https://canopyit.com/tag/update/) - [Upgrade](https://canopyit.com/tag/upgrade/) - [BIOS](https://canopyit.com/tag/bios/) - [Blank Screen](https://canopyit.com/tag/blank-screen/) - [Graphics Driver](https://canopyit.com/tag/graphics-driver/) - [AirDrop](https://canopyit.com/tag/airdrop/) - [AirBorne](https://canopyit.com/tag/airborne/) - [Restrict](https://canopyit.com/tag/restrict/) - [Domain Controller](https://canopyit.com/tag/domain-controller/) - [Entra ID](https://canopyit.com/tag/entra-id/) - [Azure AD](https://canopyit.com/tag/azure-ad/) - [MFA](https://canopyit.com/tag/mfa/) - [Multi-Factor Authentication](https://canopyit.com/tag/multi-factor-authentication/) - [Business Security](https://canopyit.com/tag/business-security/) - [2FA](https://canopyit.com/tag/2fa/) - [Authenticator](https://canopyit.com/tag/authenticator/) - [File Explorer](https://canopyit.com/tag/file-explorer/) - [SFC](https://canopyit.com/tag/sfc/) - [DISM](https://canopyit.com/tag/dism/) - [Audio/Video](https://canopyit.com/tag/audio-video/) - [Zoom](https://canopyit.com/tag/zoom/) - [Teams](https://canopyit.com/tag/teams/) - [Google Meet](https://canopyit.com/tag/google-meet/) - [New](https://canopyit.com/tag/new/) - [Outlook](https://canopyit.com/tag/outlook/) - [Encryption](https://canopyit.com/tag/encryption/) - [Email](https://canopyit.com/tag/email/) - [Licenses](https://canopyit.com/tag/licenses/) - [Archive](https://canopyit.com/tag/archive/) - [Google Drive](https://canopyit.com/tag/google-drive/) - [File Recovery](https://canopyit.com/tag/file-recovery/) - [Deleted Files](https://canopyit.com/tag/deleted-files/) - [File Restoration](https://canopyit.com/tag/file-restoration/) - [File Ownership](https://canopyit.com/tag/file-ownership/) - [Audit Logs](https://canopyit.com/tag/audit-logs/) - [Printer](https://canopyit.com/tag/printer/) - [Issues](https://canopyit.com/tag/issues/) - [Network](https://canopyit.com/tag/network/) - [Monitor](https://canopyit.com/tag/monitor/) - [Display issues](https://canopyit.com/tag/display-issues/)